Human resource Solution

Human Resource Challenge

One of the most valuable assets of a Start-Up or SME is its people or human capital. The efficient management of employees, however, is usually one of the biggest challenges faced by businesses. In most cases, the core of the problem arises because management fails to acknowledge the need for proper Human Resource systems. This lack of acknowledgment leads to line managers and supervisors assuming the role of HR management with limited knowledge and training, inadequate policies and procedures framework and lack of resources to deal with staff issues and grievances resulting in obvious failure.

What's the Human Resource Solution?

FirstLink provides a wide range of turnkey solutions to assist your HR department or even assume the role of it. We understand that a one size fits all policy doesn’t work. As such, we provide flexible HR solutions for Start-Ups and SMEs, so you can focus on what your company does best. Our human resource solution includes:

1

HR Policies and Procedures

Effective Human Resource Management is focused on the establishment of a strong and best practise framework consisting of policies, procedures and controls which are compliant with all major labour laws within Trinidad and Tobago. Its overall objective is to guide your human resource department and employees in the performance of their roles, effectively aiding their decision making and day to day operations. This includes:

  • Organisational Structure Design
  • Job Descriptions/Specifications
  • HR Policies & Procedures Manual
  • Employee Handbooks
  • Employment Contracts
  • Human Resource Audits
  • Occupational, Health & Safety
2

Compensation and Benefits

The compensation and benefits package of a business is one of the most vital components for attracting and retaining the right talent to your Start-Up or SME. It’s not just about how much wages and salaries are paid to employees. In today’s modern business environment, the best candidates are enticed by non-compensation benefits such as alternative work schedules, medical coverage, leave entitlements and other fringe benefits. We take a holistic approach to benefits and compensation. This includes:

  • Job Analysis & Evaluation
  • Compensation Surveys
  • Compensation Structure & Salary Ranges
  • Employee Benefits Plan
  • Incentive & Bonus Programme
  • Reward & Recognition Programme
3

Performance Management Systems

Traditional performance management systems lack purpose. When done right performance reviews can facilitate valuable outcomes such as promotions, bonuses, disciplinary action, succession planning and leadership development. Our Performance Management solution is concerned about bridging the gap between individual performance targets and your company’s overall business objectives. This includes:

  • Identifying Employee Duties and Responsibilities
  • Establishing Performance Standards
  • Ongoing Coaching & Feedback
  • Training & Development
  • Performance Recognition & Rewards
4

Talent Management

Training and Development refers to the formal and structured educational activities that are undertaken by an organization to improve the performance and self-fulfilment of its employees. For Start-ups or SMBs, it can bolster an already on staff pool with additional talents that can be utilized without the need for external sourcing and recruitment, which would come with high costs. It can also provide the groundwork for succession and expansion planning for organizations to develop and maintain long term success. It includes:

  • Job Evaluation – Skills Gap
  • Organization Evaluation – Needs Gap
  • Succession Plan Creation
  • Training Plan Creation
  • Training Sourcing
  • Training Evaluation
5

HR Administration

HR administration is a time intensive process without the right tools. FirstLink offers a bundled suite of back office and administrative outsourcing solutions designed specifically for your business. It includes:

  • Employee records management
  • Payroll outsourcing with time tracking
  • Ongoing administration of benefits plan
  • Tracking and management of employee leave
  • Issuance of offers letters and employment contracts
  • Access to key human resource intelligence and analytics
6

HR Audit

We often recommend that clients conduct an HR audit as a preliminary step in the HR outsourcing process. FirstLink provides a full-service HR Audit to assess the employment practices, compliance, and human resource functions within a business. We conduct a thorough review and analysis of various HR areas. It includes:

  • Legal Compliance
  • Record Keeping
  • Recruitment and Selection
  • Employee Engagement/Development
  • Performance Appraisal Systems/Management
  • Policies and Procedures/Employee Handbook

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Benefits of Human Resource Outsourcing

We’re sure you didn’t start your business to become a Human Resource/Industrial Relations expert. And that’s exactly why your business should explore outsourcing these functions. Our HR solution provides the following benefits:

Access to Specialised Knowledge and Experience

Access to Specialized Knowledge and Experience

Our Human Resource team consist of Human Resource Professionals, Industrial Relations Consultants, and Attorneys with a combined 60+ years’ experience in dealing with Human Resource issues, grievances and industrial relations matters.

Become Compliant with Labour Laws

We reduce the risks of non-compliance with labour, employment and payroll tax laws. Our expert team possess the knowledge and experience to ensure that your business is always compliant with local laws and best practices.

Become Compliant with Labour Laws
Access to Human Resource Intelligence and Analytics

Access to Human Resource Intelligence and Analytics

We provide access to an innovative Management Dashboard which provides real-time insights into most important KPIs of your Human Resource function such as Employee Churn Rate, Absenteeism, Engagement and Productivity.

Client Testimonials

Atlantic Tours and Travel Limited

The team at FirstLink has always supported us from inception with our initial company registration providing practical and knowledgeable advice to guide us during the startup process. Fast forward to present – They provide us with both accounting and business advisory services. We feel comfortable and at peace knowing that we can call on Richard and his team at any time day or night to deal with any complex accounting, legal, human resource or business challenge that we’re going through.”

MARIA SEEGOBIN
DIRECTOR, COMMERCIAL - ATLANTIC TOURS & TRAVEL LIMITED

For us, what distinguishes FirstLink from the many accountants we’ve dealt with in the past is their adoption of modern technology to reduce the tedious and administrative processes and their focus on providing clients with not only accounting services but value added advisory and consulting services. As business owners, we’re not necessarily savvy in finance or legal, however, we can always depend on FirstLink for any issue we are facing. We feel like the relationship with FirstLink is more partners for life as oppose to just a client – accountant relationship.

TAREL LAUGHLIN
MANAGING DIRECTOR - SALTWATER STUDIOS LIMITED
HERO TRINIDAD

The team at FirstLink introduced our business to Xero accounting. It has given us a lot more control over our financial information and for non-accountants; it is extremely easy to use. The Xero Mobile App easily allows us to send invoices to our customers on the go and tracks when the invoices have been viewed by them. I would definitely recommend Xero and FirstLink to anyone looking to implement cloud software to gain real time financial information to improve their business.

DAMION RICHARDS
CHIEF OPERATIONS OFFICER - HERO TRINIDAD
Playa Del Este Limited

Running a business can be a nightmare. Whatever can go wrong will go wrong. However, Richard, Aaron and the team at FirstLink have always been and continue to stay right by my side to provide their professional guidance and advice for every obstacle that we’re faced with. It’s a comprehensive service which is both personal and supportive of my business requirements whether its accounting, tax, human resource or industrial relations disputes.

SU-LAN HEADLEY
MANAGING DIRECTOR - PLAYA DEL ESTE LIMITED
Atlantic Tours and Travel Limited

Richard’s support and professionalism are a pillar of reliability and dependability. We trust totally his guidance and know all is confidential. Any company that he is part of has our complete support. It is without hesitation that I endorse him and FirstLink to anyone seeking professional and honest business advisory support whether accounting, human resource or legal.

ROGER SEEGOBIN
MANAGING DIRECTOR - ATLANTIC TOURS & TRAVEL LIMITED
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