Industrial Relations

Industrial Relations Service Challenge

Unresolved workplace disputes can potentially cripple a business. Trying to navigate the industrial relations climate in T&T without proper advice and guidance is like walking through a live land mine. You never know when you’ll trigger an explosion. Most Start-Ups and SMBs struggle to manage internal disputes and grievances such as managing employee absenteeism and underperformance, handling harassment claims and disciplinary matters, or managing the restructuring and redundancy process.

We’re sure you’ve heard a lot of horror stories from other business owners about their negative experiences with the Industrial Court. The terms natural justice and good industrial relations practices are more than just cool buzz words. They must be practiced within your organisation and form the core of its employee relations framework.

What's the Industrial Relations Service?

Our approach to industrial relations is one of preventative rather than reactive. We work alongside your Start-Up or SMB to ensure that the employee’s grievances and disputes are minimised. FirstLink provide support on a wide range of industrial relations matters from experienced and knowledgeable industry practitioners. Our industrial relations solution includes:


Industrial Relations Advisory

As your IR Advisor, we work to effectively manage the relationship between your company and its employees. We ensure positive relationships with your employees by fostering a culture of open communication, constant feedback, and recognition. This includes:


Restructuring and Retrenchment

The injection of new technology, capital, changes in ownership, or economic circumstances can lead to the need for reorganisation and restructuring within a business. We help SMBs to develop and implement a comprehensive retrenchment plan that achieves their commercial objectives while minimising job losses and employee morale. This includes:

Need our help for your Business?

Why Industrial Relations Outsourcing?

We’re sure you didn’t start your business to become an Industrial Relations expert. And that’s exactly why your business should explore outsourcing these functions. In addition to reducing costs, minimising risks, and alleviating administrative burdens, our Industrial Relations solution provides the following benefits:

Access to Specialised Knowledge and Experience

Access to Specialized Knowledge and Experience

Our Industrial Relations team consist of Industrial Relations Consultants, Attorneys, and former Trade Union Representatives with a combined 60+ years’ experience in dealing with employee grievances and industrial relations matters.

Reduce Industrial Disputes

Our team consists of Certified Meditators and Industrial Relations Consultants who can proactively manage your employee relations to maintain harmonious relationships between employer and employee with the goal of minimising your grievances and disputes.

Reduce Industrial Disputes
Improved Morale & Productivity

Improved Morale & Productivity

A peaceful industrial relations environment does more than simply save you money. If fosters positive vibes between management and employees as they believe that their interest coincides resulting in improved employee morale and productivity.

Client Testimonials

Atlantic Tours and Travel Limited

The team at FirstLink has always supported us from inception with our initial company registration providing practical and knowledgeable advice to guide us during the startup process. Fast forward to present – They provide us with both accounting and business advisory services. We feel comfortable and at peace knowing that we can call on Richard and his team at any time day or night to deal with any complex accounting, legal, human resource or business challenge that we’re going through.”


For us, what distinguishes FirstLink from the many accountants we’ve dealt with in the past is their adoption of modern technology to reduce the tedious and administrative processes and their focus on providing clients with not only accounting services but value added advisory and consulting services. As business owners, we’re not necessarily savvy in finance or legal, however, we can always depend on FirstLink for any issue we are facing. We feel like the relationship with FirstLink is more partners for life as oppose to just a client – accountant relationship.


The team at FirstLink introduced our business to Xero accounting. It has given us a lot more control over our financial information and for non-accountants; it is extremely easy to use. The Xero Mobile App easily allows us to send invoices to our customers on the go and tracks when the invoices have been viewed by them. I would definitely recommend Xero and FirstLink to anyone looking to implement cloud software to gain real time financial information to improve their business.

Playa Del Este Limited

Running a business can be a nightmare. Whatever can go wrong will go wrong. However, Richard, Aaron and the team at FirstLink have always been and continue to stay right by my side to provide their professional guidance and advice for every obstacle that we’re faced with. It’s a comprehensive service which is both personal and supportive of my business requirements whether its accounting, tax, human resource or industrial relations disputes.

Atlantic Tours and Travel Limited

Richard’s support and professionalism are a pillar of reliability and dependability. We trust totally his guidance and know all is confidential. Any company that he is part of has our complete support. It is without hesitation that I endorse him and FirstLink to anyone seeking professional and honest business advisory support whether accounting, human resource or legal.


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